Building the future blog

Lloyd’s Virtual Room: Latest improvements

How we’re responding to our users with new high value features and functions.

Placing risk: Today's realities, future possibilities

How the market experiences placement, and what a future of digitalised working really means

The future of Lloyd’s Virtual Room: A Step by step roadmap

Now the Virtual Room is open to selected users, what are we learning from them to shape our thinking about the next phase?

The Virtual Room: Designing a real-world digital experience

In six weeks we have gone from concept to a functioning Virtual Room for Lloyd’s.

Claims: Creating a robust future end to end journey

Research continues to inform every aspect of how we think about and design for the Future at Lloyd’s claims journey.

The Virtual Room: Our test and scale approach

The journey towards Release one on the virtual room and how you have helped shape it.

Understanding the end-to-end lifecycle of a risk

How we’re understanding minimum data sets to help us design smarter, faster, easier customer journeys.

Designing a digital directory

Real time connections, made easy

Remote work: How can we help?

Designing the Virtual Room for a future of thriving remote workers

Let's talk data

How we’re crunching the numbers that count.

User centred design at Lloyd’s: Why customers are indeed always right?

The rise of research

We’re taking a user-centred and design-led approach to the Future at Lloyd’s. But what does that actually mean? And importantly, what does it mean for you?

The Virtual Room experiment

Imagine you could find, discuss, and place risk with underwriters and brokers in different locations - without ever setting foot in the Lloyd’s building.