Our 2020 priorities

Based on feedback from the market, we are prioritising the delivery of three specific components of the Future at Lloyd’s that will deliver the most initial impact and value to participants. These are: the Complex risk platform (including next generation PPL); Lloyd's risk exchange (including digital coverholder solution); and the claims solution. We are also prioritising three other components that are essential parts of Future at Lloyd's infrastructure. These are: data and technology; middle and back office (including accounting and settlement); and lead/follow.


These six workstreams are intended to provide a robust baseline for the other Future at Lloyd’s initiatives.

Lloyd's risk exchange (including digital coverholder solution)

The coverholder solution is central to the Lloyd's risk exchange and will support our risk-based approach to market oversight. Following the transfer of project delivery from the LM TOM programme in August 2019, the solution has been realigned to form part of the Future at Lloyd’s. This work will be accelerated in 2020.

Complex risk platform
(including next
generation PPL)

The complex risk platform sits at the heart of the Future at Lloyd’s, enabling risk to be placed using standardised data.

During 2020, Lloyd’s will complete its investment in PPL to support and influence its future design and develop the document-plus-data component of the complex risk platform.

Claims solution

Improvements to the claims process will create early benefits for both customers and the market, while also laying the foundations for longer term changes such as replacing ECF (Electronic Claims File). Our plans for 2020 include an update to the Lloyd's Claims Scheme, automated settlement for small claims and a new catastrophe management framework.

Data and technology

The Future at Lloyd’s will be enabled by technology. In 2020 we will focus on defining API gateways and delivering APIs for various proofs of concept and pilots.


A single source of structured, standard data will underpin the marketplace of the future.


In 2020, we will develop a data framework and data standards, and work across the Future at Lloyd's to define the common data platform and set this up within the cloud.

Middle and back office

A new workstream focused on delivering a centralised, simplified and automated accounting and settlement service, plus other support capabilities for the Future at Lloyd's. Our aim is frictionless processing driven by reliable data from trusted sources.


In 2020 we will set out a vision, strategic design and transformation roadmap for middle and back office, and will build delivery momentum through quick-wins and pilots.

Lead/follow
(modern syndication of risk)

Lead follow seeks to deliver best in breed underwriting by leaders, whilst making it simpler and cheaper for followers to follow.


New lead/follow standards and an oversight framework will be designed and piloted. This activity will be led by the Lloyd's Market Association.

We are also making progress on the other initiatives within
Blueprint One
which will be developed and piloted in 2020

Find out how we are creating value for our stakeholders