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Our commitment to communicating and working with you

Our commitment to communicating and working with you

We cannot build the Future at Lloyd's without your input, feedback and continued support. A key part of that is working with you to ensure we are building the solutions that will enable brokers, insurers, and partners with delegated authorities to operate more efficiently and at a materially lower cost, and sharing our progress, including what is working and what isn’t.

Through our market engagement groups, we are proactively working with you to:

  • incorporate the voice of the customer in solution development; and
  • ensure alignment between market needs and Lloyd’s strategic objectives

More specifically, the market engagement groups contribute to the delivery of Blueprint Two by:

  • providing insight and direction across end-to-end processes;
  • helping to shape the scope, design and implementation of future technology and ways of working; and
  • giving guidance on the direction and priorities of our activities.

The active market engagement groups with details of their purpose and market representation are listed below in alphabetical order.

Cross-cutting groups

As at: 17/03/2021
Purpose: Provide a platform for market COOs to interface with the Future at Lloyd's Steering Committee

Aon Ltd
Ascot Underwriting Limited
Atrium Underwriters Limited
Beazley Furlonge Limited
BMS Group
Brit Syndicates Limited
Chubb Managing Agent Ltd
Hiscox Syndicates Ltd
IUA
LIIBA
LMA
Marsh
QBE Underwriting Limited
Willis Towers Watson

As at: 18/03/2021
Purpose: Share the Future at Lloyd's programme plans and progress, provide a holistic view of associated change and create opportunities for discussion with the market

AcrisureRe
AEGIS Managing Agency Limited
AIG Europe Limited
Allianz Global Corporate Specialty SE
Allied World Managing Agency Limited (AWAC)
Alwen Hough Johnson
AmTrust Syndicates Limited
Antares Managing Agency Limited
Aon Ltd
Apollo Syndicate Management Limited
Arch Underwriting at Lloyd's Ltd
Ardonagh Specialty
Argenta Syndicate Management Limited
Argo Managing Agency Limited
Ark Syndicate Management Limited
Ascot Underwriting Limited
Aspen Managing Agency Limited
Asta Managing Agency Limited (AUML)
Atrium Underwriters Limited
Aviva Insurance Limited
AXA XL
AXIS Capital Holdings Limited
Barbican Managing Agency Limited
Beazley Furlonge Limited
Brit Syndicates Limited
Canopius Managing Agents Ltd
Capita Managing Agency Limited (Probitas)
Channel Managing Agency Limited (The)
Charles Taylor Managing Agency Limited
Chaucer Syndicates Limited
Chubb Underwriting Agencies Limited
Cincinnati Global Underwriting Agency Ltd
CNA Hardy
Coverys Managing Agency Limited
Endurance at Lloyd's Limited (Montpelier & Sompo Holdings)
Everest Reinsurance (Bermuda) Ltd
Faraday Underwriting Limited
Hamilton Underwriting Limited
Hartford
HCC Underwriting Ltd
Hiscox Syndicates Ltd
Hyperion
IUA
Lancashire Group
Liberty Managing Agency Limited
Liberty Specialty Markets
LIMOSS
LMA
Managing Agency Partners Limited
Markel
Marsh
MS Amlin Underwriting Limited
Munich Re Syndicate Limited
Neon Underwriting Limited
Nephila Syndicate Management Limited
Newline Underwriting Management Limited
QBE Underwriting Limited
Qic Global
RenaissanceRe Syndicate Management Limited
RenaissanceRe Syndicate Management Limited
S.A. Meacock & Company Limited
SCOR UK Company Limited
Sirius International Managing Agency Limited
Starr Managing Agents Limited
Talbot Underwriting Ltd
TigerRisk Partners
Tokio Marine HCC
Tokio Marine Kiln Syndicates Limited
Travelers Syndicate Management Limited
Vibe Syndicate Management Ltd
W R Berkley Syndicate Management Limited
Willis Towers Watson
Zurich Syndicates Limited

Claims

As at: 09/02/2021
Purpose: Act as direction-setting body within the Claims workstream by reviewing, challenging and validating scope, key design decisions, value propositions and initiative business cases

Aon Ltd
Atrium Underwriters Limited
Brit Syndicates Limited
Chubb Underwriting Agencies Limited
Hiscox Syndicates Ltd
Liberty Managing Agency Limited
LMA
Marsh
MS Amlin Underwriting Limited
QBE Underwriting Limited
Tokio Marine Kiln Syndicates Limited
Zurich Insurance

As at: 09/02/2021
Purpose: The main forum for two-way engagement for the Claims workstream with the broker community for input on key proposals and priorities

Aon Ltd
Bowood
Ed Broking
Guy Carpenter
Liberty Managing Agency Limited
LIIBA
LMA
Marsh
RKHS (Hyperion)
Thompson Heath & Bond Ltd
Tysers & Co Ltd
Willis Towers Watson

As at: 10/02/2021
Purpose: Debate the data implications of business features developed by the Claims product design team and contribute to the claims component of the Core Data Record, as well as developing the data requirements to fulfil the functionality defined by the claims product design team

Ascot Underwriting Limited
Brit Syndicates Limited
Ed Broking
Howden
Lancashire

As at: 23/03/2021
Purpose: Contribute to the design, development and roll out of the DA claims interim improvement solutions through a combination of interviews, workshops and, where relevant, Proofs of Concept

Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
Beazley Furlonge Limited
Besso Ltd
Brit Syndicates Limited
Crawford
Hausch & Co.
LMA
Sedgwick
Thompson Heath & Bond Ltd
Tysers & Co Ltd
Vanguard

As at: 09/02/2021
Purpose: Review and challenge key design recommendations, value propositions and business cases supporting the claims end-state design as put forward by SME pods and data forums

Atrium Underwriters Limited
Beazley Furlonge Limited
Brit Syndicates Limited
IUA
Lancashire
LMA
MS Amlin Underwriting Limited
QBE Underwriting Limited
RKHS (Hyperion)
Talbot Underwriting Ltd
Thompson Heath & Bond Ltd
Willis Towers Watson

As at: 23/03/2021
Purpose: Provide advice, input and guidance on project requirements and so ensure that Future at Lloyd's programme outcomes, as set out in Blueprint Two, deliver optimal benefit across the market

Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
Beach & Associates Ltd
Beazley Furlonge Limited
LMA
Markel
Thompson Heath & Bond Ltd
Vanguard (US)
Willis Towers Watson

As at: 10/02/2021
Purpose: Provide insight to the SCAS development on the Claims agreement process and the day-to-day claims operations matters

Atrium Underwriters Limited
AXA XL
Axis Managing Agency Limited
Beazley Furlonge Limited
Brit Syndicates Limited
IUA
LMA
Markel
MS Amlin Underwriting Limited
Travelers Syndicate Management Limited

Data

As at: 05/03/2021
Purpose Contribute to the development of the Core Data Record by enable validation of hypotheses on data availability, end-to-end data flows, benefits and pain points

Aon Ltd
Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
Beazley Furlonge Limited
Brit Syndicates Limited
Ed Broking
Howden (Hyperion)
Marsh
Miller Insurance Services LLP
Price Forbes & Partners Ltd
QBE Underwriting Limited
Specialist Risk Group
Talbot Underwriting Ltd
Tokio Marine Kiln Syndicates Limited
Tysers & Co Ltd
Willis Towers Watson

Delegated Authority (DA)

As at: 26/03/2021
Purpose: Provide an opportunity for users of the DA products to act in an advisory capacity at an early stage to help shape technical, functional, migration and user experience related requirements

Aon Ltd
Argo Managing Agency Limited
Ascot Underwriting Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
AXIS Capital Holdings Limited
Beazley Furlonge Limited
Besso Ltd
Brit Syndicates Limited
Chaucer Syndicates Limited
Harman Kemp
Hartford
Integro Insurance Brokers Ltd
Liberty Managing Agency Limited
LIIBA
LMA
Markel
Marsh
Miller Insurance Services LLP
MS Amlin
Parker Norfolk
Price Forbes & Partners Ltd
QBE Underwriting Limited
Sedgwick
Talbot Underwriting Ltd
Thompson Heath & Bond Ltd
Tokio Marine Kiln Syndicates Limited
Tysers & Co Ltd
W R Berkley

As at: 26/03/2021
Purpose: Collect feedback on a continuous basis from DDM for progressive development of this live service

AEGIS Managing Agency Limited
Allied World Managing Agency Limited (AWAC)
Aon Ltd
Apollo Syndicate Management Limited
Arch Underwriting at Lloyd's Ltd
Argenta Syndicate Management Limited
Argo Managing Agency Limited
Arthur J Gallagher
Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
AXIS Capital Holdings Limited
Beazley Furlonge Limited
Bowood
Brit Syndicates Limited
Channel Syndicate
Charles Taylor
Chubb Managing Agent Ltd
Crispin Speers & Partners Ltd
Dale Underwriting Partners
Faraday Underwriting Limited
Harman Kemp
Hartford
Hiscox Syndicates Ltd
Liberty Managing Agency Limited
LIIBA
LIMOSS
LMA
Marsh
MS Amlin
Neon Underwriting Limited
Newline Underwriting Management Limited
Omnyy
Qic Global
RFIB Group Limited
SCOR UK Company Limited
Starr Managing Agents Limited
Talbot Underwriting Ltd
Thompson Heath & Bond Ltd
Tokio Marine Kiln Syndicates Limited
Travelers Syndicate Management Limited
Tysers & Co Ltd
Willis Towers Watson

As at: 15/03/2021
Purpose: Empower market stakeholders to direct the development of DDM in line with their needs, prioritising the work of LIMOSS and CTI

ALESCO
Asta Managing Agency Limited (AUML)
AXA XL (XLCatlin Underwriting Agencies Limited)
AXIS Capital Holdings Limited
Beazley Furlonge Limited
Bowood
Brit Syndicates Limited
Charles Taylor
LIIBA
LIMOSS
LMA
QBE Underwriting Limited
Talbot Underwriting Ltd
Thompson Heath & Bond Ltd
Tokio Marine Kiln Syndicates Limited
Tysers & Co Ltd

As at: 26/03/2021
Purpose: Provide advice, input and guidance on DA products requirements, ensuring outcomes deliver optimal benefits across the market

AEGIS Managing Agency Limited
ALESCO
Aon Ltd
Asta Managing Agency Limited (AUML)
Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
BMS Group
Bowood
Brit Syndicates Limited
Canopius Managing Agents Ltd
Ed Broking
Harman Kemp
Liberty Managing Agency Limited
LIIBA
LMA
Marsh
Miller Insurance Services LLP
Price Forbes & Partners Ltd
QBE Underwriting Limited
Tokio Marine Kiln Syndicates Limited
Tysers & Co Ltd

Placement Support and Digital Processing

As at: 09/02/2021
Purpose: Contribute to shaping the vision and scope for PS&DP and contributing to and challenging key design decisions and value propositions

AEGIS Managing Agency Limited
Aon Ltd
Argo Managing Agency Limited
Atrium Underwriters Limited
AXA XL (XLCatlin Underwriting Agencies Limited)
Beazley Furlonge Limited
BGC Partners
Brit Syndicates Limited
Chubb Underwriting Agencies Limited
Hiscox Syndicates Ltd
IUA
LIIBA
LMA
Markel
McGill
Talbot Underwriting Ltd
Thompson Heath & Bond Ltd
Tokio Marine Kiln Syndicates Limited
Willis Towers Watson

As at: 09/02/2021
Purpose: Influence opportunities and solutions produced by the PS&DP workstream by reviewing and endorsing proposed solution design

Aon Ltd
Ascot Underwriting Limited
Atrium Underwriters Limited
AXA XL
Axis Managing Agency Limited
Brit Syndicates Limited
Chubb Underwriting Agencies Limited
Guy Carpenter
Hartford
LIIBA
LIMOSS
Lockton Companies LLP
Marsh
Talbot Underwriting Ltd

If you would like to get involved in building the world's most advanced insurance marketplace, please check out our Building the Future Blog and register to be part of our research groups where we test our solutions to ensure they work for all stakeholders.

Once we have built the solutions with your input, the team will then work with you to help you adopt them, to access the benefits their provide.

Adoption support will include onboarding plans, offering training, publishing adoption guides, and offering change management support. We want to make this experience as simple and as stress free as possible for you. And if for any reason you are finding that isn’t the case, let us know, and we will work with you until it is.


Show and tell

We will keep you up to date with developments via regular show-and-tells and emails

Co-creation

We will co-create with the market through advisory groups, working groups, market practitioner secondments and subject-matter experts within workstreams

Listen and act

We will listen to the market and wider industry providing regular updates, seeking feedback to shape our solutions and collaborating on specific areas where we need more detail.

Expertise

We will engage via our governance and advisory groups, industry associations and one-to-one conversations with key stakeholders

Guidance

We will help you prepare for change and support you in adopting solutions by providing timely, coordinated change guidance, training, structured onboarding, adoption tracking and solution-related communications